SCR99 Account Recovery: Password and Verification Guidance

Start at the account operator

Password recovery must be handled by the service that stores the account. Look for its published recovery option and follow the instructions that apply to your account. This catalogue cannot reset a password, confirm identity or unlock an account.

Keep recovery details private

Check the destination before providing account information. Do not share passwords or one-time codes with other people. If the service asks for additional verification, read its explanation and privacy information before deciding what to provide.

Describe an unresolved problem

For a failed recovery request, note the time, the error message and the device used. Share only relevant details through the operator’s verified support channel. Recovery timing and support availability are determined by that service; priority handling is not guaranteed by this page.